Return Policy
Last updated: July 2023
Thank you for shopping at PaletteEuphoria! We want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for returns and refunds. By making a purchase on our website www.paletteeuphoria.com, you agree to comply with and be bound by the following policy. Please read this information carefully before initiating a return.
(a) You may request a return within 15 days from the date of delivery for eligible items.
(b) To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
(c) Certain items, such as skin care products, are non-refundable due to hygiene and safety reasons. Please note that these items are marked as non-returnable on our Website.
(a) To initiate a return, please contact our customer support team at support@paletteeuphoria.com within 15 days from the date of delivery.
(b) Please provide your order number, a description of the item you wish to return, and the reason for the return in your email.
(c) Our customer support team will review your request and provide further instructions for returning the item.
(a) If your return request is approved, you will be responsible for the cost of shipping the item back to us.
(b) We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned item.
(c) The shipping costs for the original purchase are non-refundable.
(a) Once we receive and inspect the returned item, we will notify you of the status of your refund.
(b) If the return is approved, we will process the refund to your original payment method within 5 business days.
(c) Please note that the processing time for refunds may vary based on your payment provider's policies.
(a) If the item you received is damaged or defective, please contact our customer support team immediately upon receipt.
(b) We may require you to provide photos or other evidence of the damage or defect to initiate a return.
(c) Damaged or defective items will be eligible for a full refund or replacement, including return shipping costs.
(a) We currently do not offer direct exchanges for returned items.
(b) If you wish to exchange an item, please follow the return process and place a new order for the desired item on our website.
(a) The following items are non-returnable and non-refundable:
(a) If you change your mind about an item after it has been shipped, the item is still eligible for return within the specified return period, subject to the conditions outlined in this policy.
If you have any questions or concerns about our Return Policy, please contact us at support@paletteeuphoria.com. Thank you for shopping with PaletteEuphoria! We appreciate your business and strive to provide the best customer experience possible.
